FAQ

When and how will my accessories arrive?

• Accessories will ship out of our facility within 3 weeks of order date via UPS Ground service.
  

What cover lifter is best for my hot tub’s shape?

• If your hot tub is square, use cover lifter 303210.
  

• If your hot tub is round or triangular, use cover lifter 303360.

What is the return policy for items purchased at AquaterraSpas.com?

• If you purchased an accessory item from AquaterraSpas.com and wish to return it, please call 1-888-961-7727.We will create and send a return label. Once we receive the product back with no missing parts, you will be refunded.